FAQS

  • Why is my shipping rate so high?
  • We ship a few of our products through a special route. If you selected a product that requires a special shipment out of Spain, then you'll receive a higher shipping rate for the entire order.
  • Can I get paid to promote Causing Color?
  • Not at the moment.
  • How do I get to the homepage?
  • Just click on our logo to be taken to the homepage.
  • What is that 'Priority Processing' add-on available during checkout?
  • In the event that we are slammed with orders, shipments tends to become delayed up to 2 weeks. When you add Priority Processing to your order we move yours up the line to be fulfilled much sooner than later. Perfect for those who want their order ASAP.
  • Where do you ship from?
  • This varies from time to time depending upon our supply chain, but we usually ship our goods from Canada, Spain, or The Netherlands.
  • How can I verify the product you sent me?
  • If you'd like to verify the product, we recommend sending a sample off to a 3rd party lab for analysis. International Energy Control will send the results straight to your email.
  • Do you ship to my country, state, location?
  • That depends on what is being shipped. If we do not ship the product to your country, then you won't be able to checkout with it. We currently do not ship to the following countries under any circumstances: Australia, United Kingdom, New Zealand, and Finland. We will endeavor to keep our checkout disabled for states and/or countries that have banned X product, but ultimately... it is your responsibility to know which products are restricted and not place orders for them.
  • What are the chances of my order being seized?
  • If you're from the United States, we have a ~95% success rate. Every other country we ship to exceeds 95%.
  • Where's my tracking number?
  • If/Once we apply the tracking number to your order it will be available to you at https://causingcolor.com/my-account/orders. Once you're on that page, choose the order you want a tracking number for by hitting the 'View' button. Once you do the prior, the tracking number for that order will appear on the following page if we have added it.
  • If I don't receive my order because of it being seized, lost etc., will you re-ship it?
  • You are eligible for a re-ship if your shipment is tracked AND you added the Shipment Insurance add-on to your order during checkout. However, if you're from the United States, we will not re-ship once your package has left customs and USPS has received your package. If your order is in the hands of USPS and has not arrived, please contact USPS here to recover your order, or file a claim.
  • Can I get a refund?
  • Generally, no. Under special circumstances refunds are available for orders that have not been shipped yet.
  • How long until I receive my order?
  • On average, you can expect to receive your order within 5-14 days once it has shipped. However, it may take up to 30 days in some circumstances.
  • Do you accept debit card?
  • Yes, we usually have an option available at checkout to accept debit cards through Google Pay. Additionally, there may be a few more options depending on when you look.
  • Do you accept crypto currency?
  • Yes! We only accept Litecoin at the moment.
  • What's the best way to get in contact with customer support?
  • While we are available for live chat sometimes, it isn't often at the time of this writing. I suggest contacting us via email at [email protected]. You can expect 24-72 hours in-between replies.